CAMBRIDGE SHELL AND JADE is committed to providing quality products to our customers. Please choose carefully, as we do not give refunds for purchases made in our shop or from our website just because of a change of mind. 

However, we are happy to exchange an item, or give  a store credit, or a combination of both, provided that the item is brought or delivered to us in its original new condition complete with it's original packaging, and with proof of purchase within the previous 14 days.

How To Return ( for online and in-shop purchases )

  • Contact us by email or by visiting the shop to advise that you wish to return the product

  • You can return for exchange or store credit within 14 days from despatch of order

  • The items must be in original condition, and include all contents, plus it's original packaging, together with proof of purchase within the previous 14 days

When Returning Items

If returning by post or courier, please address the package to:

Cambridge Shell and Jade

PO BOX 899
Cambridge 3450
New Zealand

Note: Unfortunately, your postage charges on sales and returns are not refundable.
All reorders will be charged the standard delivery rate based on your delivery preference.

How To Reorder

Email us to discuss the products you wish to order.

More Information For Ease Of Returning

Returned articles are not insured by us against damage or loss.


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