Terms & Conditions
OUR PRODUCT PHOTOS
Each piece in our photo galleries is shown as it is displayed in our shop at Cambridge. For your convenience we have shown an approximate size for each carving displayed. The size shown is the longest dimension, usually the length.
VARIATIONS IN CARVINGS
All our carvings may have minor variations in size and finish due to each piece being individually being unique and hand-carved.
Paua inlay can have a variety of colours as occur naturally in the paua shell. We would appreciate you email us if you have a specific colour preference.
New Zealand Pounamu/Greenstone displays its natural beauty in a wide variety of colours. Each piece of jewellery is unique and each individual image of the jewellery is a indicative only, as sometimes the image does not reveal the true beauty of the piece.
Each bone and greenstone carving is supplied with a high quality polyester waxed cord, which is resistant to wear and breakage. Some larger carvings are fitted with a 3-plait cord which has been handmade by our skilled staff at Cambridge. A number of smaller carvings are fitted with a braided cord, which is in proportion to the size of those carvings.
If you would prefer a different coloured cord to the one shown on a carving, we can change the cord at no charge to you, provided that it is not a carving which has the cord lashed to it. We also display carvings with extra special plaiting which greatly enhance the appearance of the bone art. You will find these under " Bone/Plaited Range"
In our .925 sterling silver range, all earring fittings are sterling silver. The necklace chains are 18 inches long, and likewise are sterling silver. In our gold plated range, all earring fittings are hypo allergenic. The necklace chains are 18 inches also, with a long lasting gold plate.
Each item priced at $40 or more is supplied with it's own jewellery box, which is a high quality leatherette box with silk pad. Our company name " Cambridge Shell and Jade" is printed on the silk liner of each box for all our greenstone and bone carvings. If you wish to purchase a jewellery box for items priced at under $40, these are available at the reduced price of $3.00 each.
Each carving comes to you with a written meaning. You will find the meanings at the head of each section of the products range for Bone Carvings and for Jade Carvings.
CAMBRIDGE SHELL AND JADE is committed to providing quality products supplied to our customers. If for any reason you are not completely satisfied with any product supplied by CAMBRIDGE SHELL AND JADE, please return it to us in original condition within 14 days of receipt and CAMBRIDGE SHELL AND JADE will refund your purchase price using the original payment method.
HOW TO RETURN
- Contact us by email to advise that you wish to return the product
- You can return within 14 days from dispatch of order
- The items must be in original condition, and include all contents and packaging
When Returning Items
Address the parcel to:
PO BOX 899
Note: Unfortunately, your postage charges on returns are not refundable.
All reorders will be charged the standard delivery rate based on your delivery preference.
HOW TO REORDER
Email us to discuss the products you wish to order.
MORE INFORMATION FOR EASE OF RETURNING
Returned articles are not insured by us against damage or loss.
Returns are credited in the manner in which they were originally paid. We will process a credit back through Stripe to your credit card.
DELIVERY WITHIN NEW ZEALAND
FREE TRACKED SHIPPING BY COURIER for all orders over $50
Targeted delivery time is 1-2 days
Orders under $50 - courier $6.00. Rural delivery charge may apply.
Targeted delivery time is 1 – 3 working days. All items on the above deliveries are fully insured.
DELIVERY TO AUSTRALIA
Shipping by NZ Post International Courier, tracked, with signature required before delivery. All items are fully insured.
Orders $200 and over
Orders $120 - $199
Orders $60 - $119
Orders under $60
DELIVERY TO OTHER INTERNATIONAL DESTINATIONS
Please contact us by email with your planned order details, we will provide you with a shipping quote by return email.
TRACKING/ESTIMATED DELIVERY TIMES
Most orders received are shipped the following business day. However, when trying to figure out the expected arrival date for your order, be sure to add 1-2 business days for processing of the order to the estimated shipping times below.
Deliveries are made Monday through Friday only. Most orders received by us before 12pm NZ Time are shipped the following business day. If you received our order confirmation email Monday – Friday, before 3.30pm NZ Time, your order will normally be shipped the following business day. Please note that a very small number of orders require extra processing time for various reasons.
If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Please understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.
PLEASE NOTE: Rural and some residential areas may require an additional day(s) delivery time.
YOUR PRIVACY AND ONLINE SECURITY
We have put in place the following policy to protect your personal information. By using our website and/or providing information to us, you consent to the policy. In this policy, "personal information" means information about an identifiable individual.
WHO WE ARE
Our website address is: cambridgeshellandjade.co.nz
Our contact details are:
75 Victoria Street
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We will collect personal information such as name, email address, phone number and address if you provide it when submitting a contact form through our website.
When you visit our website we may collect more personal information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site, through Google Analytics.